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itunes 11.4 crashes when syncing apps to ipad / iphone

hey everyone, maybe the knowledge of the many may help, as I am rather at a loss right now!


after installing itunes 11.4, my trouble started! running 64 bit version on windows 8.1 - and latest iOS on both devices


all windows updates installed, all drivers for whatever is running on this machien are also up to date


connecting either ipad or iphone to computer, when itunes starts to sync, it gets to the point of "syncing apps to iPAD", it tries to add the first app - and crashes for good!


and yep, I went thru all the suggested thingies recommended on here:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/TS1717


windows pops up "itunes has stopped working" ... so I headed over to the Windows Event viewer, and for the moment, itunes crashes, I find these two entries in the log file - tried a search on here, google as well, to no avail:


EVENT ID 1000

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0xc10

Faulting application start time: 0x01cfcdcc86f2722c

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll

Report Id: dcc69362-39bf-11e4-8338-40f02fcf42b5

Faulting package full name:

Faulting package-relative application ID:


======================================================


EVENT ID 1001

Fault bucket 81717003056, type 5

Event Name: BEX

Response: Not available

Cab Id: 0


Problem signature:

P1: iTunes.exe

P2: 11.4.0.18

P3: 54045c47

P4: MSVCR100.dll

P5: 10.0.40219.325

P6: 4df2be1e

P7: 0008af3e

P8: c0000417

P9: 00000000

P10:


any help would very much be appreciated!


cheers

iPad mini (Retina) Wi-Fi, iOS 7.1.2

Posted on Sep 11, 2014 7:58 AM

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Question marked as Best reply

Posted on Sep 11, 2014 2:27 PM

Hi barbino


You're not the only one having this problem, I'm running the 32bit version of 11.4 on windows 7 and I'm having a very similar problem as you.

It crashes when I sync apps to my iPAD and iPod Touch, but it works ok when synced my iPhone 4S?


My Windows Event looks the sames as yours


======================================================

EVENT ID 1000


Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0x103c

Faulting application start time: 0x01cfcdfb7f704e27

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Windows\system32\MSVCR100.dll

Report Id: f8014d61-39ee-11e4-ac0e-1c6f65027ac0


======================================================


I uninstalled iTunes and reinstalled it, no joy. But I have got a sort of work around for the problem. I updated all my iPhone apps on the device before I connected it to iTunes. I tried it with my iPad and iPod Touch both had all their apps updated on the device before syncing to iTunes and no syncing of apps so no crash. It's not a fix, but at least iTunes doesn't crash now. Let hope version 12.0 fixes the problem.


Hope this helps.

290 replies

Sep 19, 2014 9:24 PM in response to barbino

Well, it looks like you guys can add another person to the list with this problem. I am running Windows Vista and the latest version of iTunes. I just picked up the iPhone 6 this morning and was able to restore my settings from the old phone to the new phone, but when it gets to installing the Apps during the sync process the program crashes. All of my apps are greyed out.


I spent a lot of time on the phone with an Apple tech today, but we weren't able to resolve the issue. She is doing more research and supposed to be calling me back in the morning.


One interesting note here is that my iPad mini syncs up just fine with the latest updates installed as did my 4s. It's just this new 6 that is giving me the issues. Hopefully we get a resolution soon!

Sep 19, 2014 9:58 PM in response to barbino

As the crash seems to consistently occur at the synch Apps stage, In iTunes I manually de-select the "Automatically install new Apps" option (as you can still download them on a device through the App Store App), but all my devices continue to crash when synching.


The safety net strategy im resorting to is backing up my devices using iCloud via Wi-Fi and using the App Store App on the device only, not connecting it to iTunes on my PC. Not sure if this is quite the same as synching, but at least my data is protected.

Sep 19, 2014 11:12 PM in response to SonicDreamer

I may have found a potential reason this is happening, at least this "seems" to have sorted out my issue.


I had an app that was no longer available on the App Store (BLink RC - it's for my media player). I copied the files from Windows Explorer to a new location so I wouldn't lose them, then deleted the app from iTunes. As soon as I'd done that, iTunes was able to sync and didn't crash.


I hope that helps someone.

Sep 20, 2014 5:33 AM in response to barbino

Here is what worked for me.


I made a copy of just the mobile application folder from my NAS and placed the folder C:\Users\{username}\Music\iTunes\mobile application.

Went to iTunes and deleted all the Apps listed in the library. I then went to File > Add Folder to Library... and added the applications back from path C:\Users\{username}\Music\iTunes\Mobile Applications. Adding only the applications locally allowed me to keep everything else, such as music, on the NAS. The issue still needs to fix, but save Gigs if you do not have much space to spare.

Sep 20, 2014 6:23 AM in response to guillew

What worked for me is to independently update apps on iTunes .. and then each device over wifi prior to updating (I have many iphones and ipads). I guess this avoids the iTunes app detecting that it needs to load apps during the sync process. As long as I do this first all my devices run a full clean sync without crashing iTunes. Further I was able to upgrade to iOS 8.


Additionally this avoids having to move my iTunes files stored on NAS which is not really practically as I have 3T of music and movies.


With that said, if iTunes apps get out of sequence with the device then iTunes crashes without exception. Certainly this is a workaround and not a long term solution. Apples needs to fix the bug and release a new version of iTunes.

Sep 20, 2014 8:30 AM in response to Matan204

What a pain moving to the iPhone 6, easily added an additional 2 hours to the process. I went the route of making the apps on the iTunes Library on my NAS exactly the same as on the iPhone 6. So this took a while as I had to download each app to the phone manually which took some time for large apps. I'm in business now but it made the experience of getting a new phone work and not at all fun.

Sep 20, 2014 8:37 AM in response to lottytx

Just got off the phone with tech support and was able to solve my own problem.


Windows 7 32-bit, iTunes 11.4, files on a NAS, crashing the same on the 'syncing apps' part of the update. Apple will need to do an update to iTunes to fix the problem. Until that point, here is a work around.


  1. Connect your phone. If it starts to sync, IMMEDIATELY stop it. (You can hover over the spinning arrow and it will change to an X that you can click).
    User uploaded file
  2. Select your phone from the device list:
    User uploaded file
  3. Select 'Apps' from the top bar:
    User uploaded file
  4. You will see many apps marked as 'Will Install':
    User uploaded file
  5. Each click of the 'Will Install' will toggle between 'Install' and 'Will Install'. You want to change it to 'Install' (which, perhaps confusingly, means that it won't be installed when you sync):
    User uploaded file
  6. Make sure you change ALL of the apps that are marked 'Will Install' to 'Install'. Double-check and maybe even Triple-check the list. If any one is marked 'Will Install' iTunes will crash.
  7. Sync the phone. It should complete now.
  8. On the phone, download any apps from the App Store that you want on the phone.


I agree that this is a workaround, but it worked for me and I'm sure that Apple will fix it in the next version of iTunes.

itunes 11.4 crashes when syncing apps to ipad / iphone

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